Patient & Visitor InformationContact Us
  • For Your Family and Friends

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    Patient Information

    To reach a patient, please call our patient information desk at 401-444-5421.


    Visiting Hours and Policies

    We understand that visitors have therapeutic value in the healing process; however, we also recognize the need for patients to have time to rest and recover. We ask that visitors keep their visits short and limit the number of visitors to two at a time.We also ask that visitors not use cell phones while inside the hospital. Please turn off your cell phone when you arrive.

    Visiting hours for all general care units are from 1 p.m. to 8 p.m. Although we hope visitors will adhere to our visiting hours, these hours can be flexible. You can make special arrangements by speaking to the unit’s nurse manager if you are unable to visit during the specified times.

    Visiting hours for specialty care units are tailored to meet the needs of those patients and are usually limited to family members only. Please check with the unit’s nurse manager.

    Children under 12 years of age are discouraged from visiting inpatient units. Please check with the unit’s nurse manager. Please do not leave children unattended in the hallway.

    Enterovirus D68

    Enterovirus D68 began garnering national headlines in August 2014, when states in the Midwest saw a surge in cases of this respiratory disease, which can cause severe breathing problems in children. This virus is of concern now because it can cause more severe disease than the usual common cold. In some pediatric hospitals up to 15 percent of the patients admitted with EV-D68 infection had to receive care in the intensive care unit.

    • Please do not visit patients if you have symptoms of an infection that may be spread to others, for example if you have a cough and you feel ill or you have a fever.
    • Cleaning your hands can help stop the spread of germs. Please use anr alcohol hand sanitizer to kill germs. Purell dispensers are located throughout the hospital and in patient rooms.
    • If you are coming to the emergency department or a clinic and have a cough and are feeling ill, please wear a mask. If you are accompanying a family member to the emergency department or a clinic because they have a cough and are feeling ill, and your family member cannot put on a mask by themselves (e.g., a child), please assist them in putting the mask on.
    • During flu season, our staff members will receive the flu vaccine and those who have not received the flu vaccine during that time will wear a mask.

    We work hard every day to help our patients get well and stay healthy. By following these guidelines you are helping us to provide the best care for our patients and their families.

    Learn more about Enterovirus D68 (CDC.gov)


    Gift Shops

    The gift shop is located on the first floor of the Zecchino Pavilion and offers a wide selection of gifts as well as fresh flowers, books, games, stationery, toiletries, newspapers and magazines.

    Gift shop hours are as follows:

    • Monday through Friday: 8 a.m. to 8 p.m.
    • Saturday: 10 a.m. to 6 p.m.
    • Sunday: 10 a.m. to 7 p.m.

    Trinkets and Treasures is located in the upper lobby of our Hasbro Children’s Hospital. It is open:

    • Monday through Friday: 9 a.m. to 8 p.m.
    • Saturday: 11 a.m. to 6 p.m.
    • Sunday: 10 a.m. to 6 p.m.

    The shop is stocked with a variety of toys, games, educational materials and gifts that are appropriate for children. Tobacco products are not sold at either gift shop.


    Food and Nutrition Services

    Our team of qualified professionals is committed to providing a full range of services for patients, their families and friends.

    Registered clinical dietitians and dietetic technicians are available in each patient care area to evaluate a patient’s nutrition needs, to answer questions about the in-hospital diet, and provide discharge diet education, as appropriate. If you wish to contact us for any reason, notify the patient’s nurse and he or she will contact our department, or call us at 401-444-8880.

    Our cafeteria is located in the Zecchino Pavilion and is open daily for employees and visitors from 6:30 a.m. to 2 a.m. (closed from 10 p.m. to 11 p.m.) A variety of hot and cold meals, beverages, daily specials, salads and desserts is available. After 2 a.m., beverages and snacks are available from vending areas.

    Dudley Street Café is located on the first floor of the Cooperative Care Center and is open from 6:30 a.m. to 6:30 p.m.,Monday through Friday. Sandwiches, salads, daily specials, snacks, beverages and desserts are available.

    Over 60 vending machines are located throughout the hospital campus. Popular locations include:

    • Snack shop, across from the Zecchino Pavilion gift shop
    • Emergency Department
    • Hasbro Children’s Hospital Emergency Department
    • Hasbro Children’s Hospital 5th floor


    Banking Services

    A full-service Sovereign Bank branch, with a 24-hour ATM, is located on the first floor of the Zecchino Pavilion. There is also a 24-hour ATM in the Medical Office Building (take the sky bridge from Hasbro Children’s Hospital and the ATM is on the left).


    Pharmacy

    A full-service CVS/pharmacy is located on the first floor of the Medical Office Building (take the sky bridge from Hasbro Children’s Hospital and the pharmacy is on the left).

    The pharmacy is open Monday through Friday, 8 a.m. to 6 p.m.; the phone number is 401-421-1555.


    Places to Stay

    The following is a partial listing of inns and hotels in and near Providence.

    Providence, RI:  

    Courtyard by Marriott 401-272-1191

    Extended Stay America (East Providence) 401-272-1661 

    Hilton Providence* 401-831-3900

    Hotel Providence* 401-861-8000

    Marriott Providence* 401-272-2400

    Radisson Providence 401-272-5577

    Harbor* Renaissance Providence 401-919-5000

    The Providence Biltmore 401-421-0700

    Omni Providence 401-598-8000 (toll free: 1-800-843-6664)

    Warwick, RI:  

    Courtyard by Marriot Warwick* 401-467-6900 

    Crowne Plaza Warwick* 401-732-6000

    Extended Stay America Warwick 401-732-2547

    Holiday Inn Express Hotel and Suites*& 401-736-5000

    Homestead Studio Suites 401-732-6667

    LaQuinta Inns & Suites Warwick 401-941-6600

    Radisson Airport Hotel 401-739-3000

    Warwick Residence Inn 401-737-7100

    Sheraton Warwick 401-738-4000

    Seekonk, MA:

    Comfort Inn* 508-336-7900

    Hampton Inn 508-336-9000

    Ramada Inn 508-336-7300