Frequently Asked Questions

Why must I wait so long to see a doctor?
Patients are seen according to how urgently medical care is needed. Rhode Island Hospital is the region’s only Level I trauma center and therefore may become very busy with patients who need immediate attention.

Though the emergency room or other clinical areas may not seem busy, you may be asked to wait. If someone who arrives after you is seen first, it is because the patient needs medical help more urgently. Often, people can be more sick than they appear. Our medical triage staff is specially trained to determine the medical urgency of illnesses, injuries and symptoms.

If you must wait, please be assured that your care is not being delayed because of a language barrier. We are committed to the health and well being of all patients, regardless of language, ethnicity, or ability to pay. You have not been forgotten, and we will see you as soon as possible.

While you wait
Televisions and magazines are available for you and your family members in our waiting room. Food and beverages are available at Au Bon Pain, the Rhode Island Hospital cafeteria, and the Dudley Street Café. Our interpreters, family assistants and security team can direct you to these locations.

Staff members and hospital volunteers often read to children or provide books, videos, toys, or arts and crafts projects to help keep them occupied.

Why do I need an interpreter? I have someone with me who is bilingual.
Our highly skilled interpreters are specially trained in medical terminology and work closely with our doctors, nurses and staff as members of a team. Hospital regulations require the use of qualified interpreters in the delivery of health care. These procedures are in place to protect your rights.

Our trained interpreters ensure that critical medical information is conveyed accurately and clearly. Our interpreters help explain medical concepts and understand cultural differences.

By providing specialized interpreter services, we help ensure you receive the best possible medical care.