Patient Satisfaction

Communication with Nurses:
Did nurses communicate well with patients?

Patients gave feedback on how well the hospital nurses communicated with them. “Communicated well” means nurses:

• explained things clearly
• listened carefully to the patient
• treated the patient with courtesy and respect

Bars below tell what percent of patients said their nurses “always” communicated well.

Communication with Nurses (% Always)

April 2008 through March 2009

Data released December 17, 2009.

More about patient satisfaction >>